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Monday, March 31, 2014

California's Obamacare website sends deaf callers to hotline offering "hot ladies"

Covered California Sends Deaf Callers To Hotline Offering ‘Hot Ladies’

SACRAMENTO (CBS13) — On the deadline to sign up for health coverage through Covered California, some hearing-impaired residents were sent to a chat line offering ‘hot ladies’ instead of an insurance navigator.
A page on the site where users can calculate the cost of coverage lists an incorrect phone number as 1-888-899-4500. The number, which was correct on the Contact Us page, is similar, but just one digit off: 1-888-889-4500.
So what does the incorrect number go to? This is what greets callers instead of health insurance advice:
“Welcome to America’s hottest talk line. Ladies, to talk to interesting and exciting guys free, press one now. Guys, hot ladies are waiting to talk to you. Press two to connect free now,” the recording says.
It’s unknown how long the number has been incorrect, but it was fixed Monday afternoon.
The page that had the error recommends what kind of coverage a user should go for. If there’s a possibility the user qualifies for Medi-Cal, the site displays two phone numbers: one number for those not hearing-impaired, which is correct, and a second, incorrect number, for hearing-impaired users.
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