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Monday, March 31, 2014

Facility Staff In Some Of Ontario's Jails Are Keeping People Serving Time From Communicating With The Outside World

A number of customers people who are serving time in jail have been complaining that they or their incarcerated loved ones have been told by Correctional Facility Staff in jails from across Ontario that the use of TrappCall Phones Services is ILLEGAL. It has gotten so bad that one such company had this to say in a recent press releases:


TrappCall Phone Services is 100 % Legal and operates a Canadian Radio-Television and Telecommunications (CRTC) License for the purpose of selling Phones Services in Canada, we take these reports very seriously. On February 10, 2014 our Management Team wrote a letter directly the Office of the Ministry of Corrections to report and address this issue.
On March 4, 2014 we received a response to our concern from the Office of the Ministry of Corrections and we would like to share the response letter with you at the link below:



We would like to remind all customers and the general public of the following facts:

  1. Family members and their incarcerated loved ones can use ANY CRTC Registered Phone service to communicate with each other.
  2. A CRTC Registered Phone Company has the right to sell Phone services in ANYProvince in Canada.
  3. TrappCall Phone Services is CRTC Registered and has been for more than 6 years.
  4. Incarcerated individuals can LEGALLY use TrappCall Phone Services to communicate with their friends, family and legal team from any Federal, Provincial or Local Correctional / Detention / Prison Facility in Canada.
  5. Correctional Facility staff does NOT have the right to dictate or recommend the use of one Phone service over another.
  6. Correctional Facility staff can NOT threaten/punish Incarcerated individuals over the use of a CRTC Registered Phone Service. If this happens get the date, time and name of the person making the threat and report it to Mr. Stephen Rhodes – Deputy Minister of Correctional Services.
Lastly we would like to take this opportunity to thank the customers that reported this rumor to us ask that you continue to report such occurrences directly to our customer service as we address all complaints received.

Sincerely,

TrappCall Customer Service

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